Incident Management Analyst supporting IT incident response and coordination for global IT services in fast - paced environments. Collaborating with technical teams and stakeholders for efficient incident management.
SF
Hybrid Principal Business Analyst, Digital Solutions
Posted 2 months ago
About the role
- Principal Business Analyst focusing on digital solutions at Fidelity. Collaborating with teams for optimal customer experiences across digital channels with a governance approach.
Responsibilities
- Partnering with business sponsors, co-leading key initiatives, and translating customer and business needs into actionable solutions
- Understanding how the customer interacts with Fidelity’s digital experiences
- Facilitating Channel Governance forums to ensure adherence to standards
- Partnering with teams to improve messaging creation and governance processes
- Collaborating with cross-functional teams to drive impact, consistency, and scale across digital experiences
Requirements
- Bachelor's degree required
- 8+ years of business analysis experience (or Masters with 6+ years of experience)
- Experience in digital product management, governance processes, experimentation, and applying data-driven outcomes
- Ability to communicate and collaborate effectively across multiple teams and stakeholders
- Ability to break down complex problems into manageable components
- Familiarity with digital adoption platforms (e.g. Pendo) preferred
- Familiarity with tools like JIRA, Confluence for mapping user requirements, process maps and analysis documentation
Benefits
- Ongoing coaching, training, and development opportunities to improve skills and expand
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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