Retail Store Manager overseeing daily retail operations, team management, and customer satisfaction at AT&T store. Leading initiatives with a focus on sales and service excellence.
SF
Hybrid Client Team Manager – Core Market Defined Benefit
Posted 3 months ago
About the role
- Client Team Manager leading a team for Defined Benefit administration services for Fidelity clients. Responsible for client relationships and team management while ensuring service quality and efficiency.
Responsibilities
- Providing day-to-day management of a team of associates performing Defined Benefit administration services
- Overall responsibility for the client relationships on a book of clients
- Serve as primary point of contact for clients for Defined Benefit administration
- Prepare and participate in regular client service reviews and/or business planning meetings
- Lead associates on your team in the capacity of workload, quality, and timeliness
- Provide timely feedback on performance for associates
- Develop effective performance measures and work with associates on goals and initiatives
Requirements
- Bachelor’s Degree or equivalent work experience
- 7 + years in the Defined Benefit industry with 1 + year(s) of associate and client management experience
- Excellent coaching and leadership skills required
- Client consulting and leadership skills
- Demonstrate leadership ability with self-motivation and determination
- Project management and influence skills
- Strong team and client management skills
- A deep understanding of Defined Benefit processes and tools
Benefits
- Competitive salary
- Health insurance
- Professional development opportunities
- Flexible work arrangements
- Retirement plans
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Assistant Retail Store Manager collaborating with store manager to oversee retail store operations and team management at AT&T. Ensuring sales objectives are met through excellent customer experience.
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