Field Service Technician performing mechanical maintenance and assembly adjustments on heavy equipment for customers. Requires three to five years of experience and ability to troubleshoot hydraulics and electronics.
About the role
- Field Support Engineer at Smappee providing technical support and troubleshooting for certified installers. Driving energy efficiency through innovative solutions and customer collaboration.
Responsibilities
- Serve as the technical contact point for certified installers, providing support for complex installations, integrations, and troubleshooting.
- Diagnose and resolve technical issues using remote monitoring and diagnostic tools.
- Coordinate and perform on-site interventions when a remote resolution is not possible.
- Conduct full system checks in case of technical failures or safety incidents.
- Analyse and resolve technical issues; escalate complex cases to engineering or product development when needed.
- Collaborate closely with internal teams to ensure timely issue resolution and high customer satisfaction.
- Maintain deep product knowledge of Smappee’s solutions and system compatibility.
Requirements
- Proven experience in electricity, electronics, electromechanics, or a related technical field, with strong practical knowledge of electrical systems and installations.
- Strong troubleshooting skills and ability to analyse technical issues independently.
- Experience with EV charging infrastructure, battery systems, electrical installations, or renewable energy solutions.
- Comfortable using monitoring tools and remote diagnostics systems.
- Hands-on mindset with willingness to perform on-site technical interventions when necessary.
- Structured and safety-focused approach when handling system incidents.
- Fluent in Dutch with good command of English and/or French.
- Willing to travel within Belgium when required.
Benefits
- An inspiring office environment at cleantech hub Snowball: a place where companies with a heart for sustainable innovation can get inspired and grow.
- Personal growth with multiple career and personal development opportunities in an organization that is constantly evolving.
- A chance to participate in team activities, companywide events and monthly drinks with your colleagues at the HQ.
- Remuneration according to experience, completed with extra-legal benefits such as an electric company car and charging card, meal vouchers, eco vouchers, health insurance, group insurance, holidays supplemented with ADV days, profit participation and optional bicycle leasing.
- A job where you can truly contribute to a better planet.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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