Customer Service Executive delivering service experience to customers and advisers at a savings and investments firm. Balances administrative tasks and customer communication in a hybrid role.
SN
Hybrid Senior Customer Service Representative
Posted 3 weeks ago
About the role
- Customer Service Representative in a hybrid setup supporting after sales and technical inquiries for retail solutions. Delivering high-quality service to international clients while optimizing service processes.
Responsibilities
- As part of a multi-person After Sales & Maintenance team, you will independently provide expert advice and support to customers by phone and e-mail
- You will act as the interface to internal and field sales teams as well as external partners
- Preparing service and maintenance quotes and handling order processing are part of your responsibilities
- You commission and schedule external service providers
- You analyze and process incoming fault reports and manage these and service requests in the ticketing system
- You contribute to the development and optimization of customer service processes
- As deputy team leader, you support the team leader and represent them during their absence
Requirements
- Completed commercial vocational training (e.g., wholesale and foreign trade clerk, freight forwarding clerk) or an equivalent qualification, ideally combined with an affinity for technical products
- Experience in customer service and/or project management
- Strong service orientation and excellent communication skills, with enjoyment of telephone communication and dealing with demanding and international customers/partners; a competent and professional demeanour
- Very good German skills, both written and spoken, as well as good English skills; routine use of common MS Office programs and ERP systems
- Hands-on mentality combined with an independent, highly conscientious and goal-oriented working style, plus teamwork and composure even under high workloads
Benefits
- Remote work up to 2 days per week
- Attractive, market-based salary and 30 days of vacation
- Capital-forming benefits and the option of a company bike
- Biweekly team lunch paid by the company
- A modern, ergonomic workstation including water, coffee, tea and fruit
- Company parking directly outside the door
- Use of pool/rental vehicles for on-site visits
- A secure position with long-term prospects in a future-oriented industry
- Comprehensive onboarding within the team, a positive working atmosphere and shared activities such as a summer party and Christmas celebration
- Varied tasks with clear structures
- Internal and external training and development opportunities for professional and personal growth
- A respectful corporate culture with flat hierarchies and innovative projects
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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