Operationstechnische Assistenz in der Kerckhoff - Klinik, spezialisiert auf Herz - und Lungenerkrankungen. Verantwortlich für die Vorbereitung und Durchführung operativer Eingriffe unter Einhaltung medizinischer Standards.
About the role
- Customer Operations, Platform Administrator enhancing AI capabilities and operational efficiency in hotel technology. Managing the Intercom platform and supporting customer success teams in Pune.
Responsibilities
- Drive operational excellence, efficiency and enable AI capability for our Customer Teams (Support, Onboarding and Customer Success)
- Comprehensive platform administration
- Intercom Workflow and Fin Task development, continuous improvement and troubleshooting
- Managing system configurations and building custom Fin AI workflows
- Ensuring regular communication on open bugs/feature requests back to stakeholders
- Collaborating with our vendor to design business requirements within platform features and limitations
- Overseeing user permissions, access controls, team configurations, and onboarding/offboarding processes
- Continuously assessing platform usage and identifying opportunities for workflow improvements, automation enhancements, and operational efficiencies
- Creating and maintaining system documentation, standard operating procedures, and providing training support for platform users
Requirements
- Extensive hands-on experience in technology-focused Customer Operations role with deep understanding of both operational and technical best practices
- Demonstrable hands-on experience with customer service platforms (Ideally Intercom but equally Zendesk, Freshdesk, or similar would suffice)
- Demonstrable ability managing multiple parallel workstreams
- Self-motivated problem-solver with a proactive approach to building operational excellence
- Proven stakeholder management and cross-functional collaboration abilities
- Preferred Skills: Working knowledge of Salesforce CRM or similar enterprise platforms. Experience with AI-powered customer service tools and automation platforms. Familiarity with customer success and support metrics and KPIs (preferred)
Benefits
- Mental health and well-being initiatives
- Generous parental (including secondary) leave policy
- Flexibility to work in a Hybrid model (2-3 days in-office)
- Paid birthday, study and volunteering leave every year
- Sponsored social clubs, team events, and celebrations
- Employee Resource Groups (ERG) to help you connect and get involved
- Investment in your personal growth offering training for your advancement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
KG
Operationstechnische Assistenz providing patient care before, during, and after procedures in a Cardiac Catheter Laboratory. Collaborating with an interdisciplinary team and ensuring emergency service availability.
Sales Operations Administrative Intern supporting the booking process at a startup in Barcelona. Collaborating with multiple teams to enhance operational efficiency in guest stays.
Betriebsleiter leading park facilities with efficiency and team management at Contipark. Focus on operational quality and economic viability in established locations.
Operationstechnischer Assistent supporting surgical procedures and patient care in a leading healthcare organization. Emphasis on safety and patient empathy with opportunities for professional development.
Operations Executive managing fulfilment logistics for Wild Cosmetics, ensuring timely delivery and coordination with external partners. Responsible for cross - team collaboration and process improvements in supply chain management.
DO
Gerontopsychiatrische Pflegefachkraft supporting seniors by providing respectful care and developing tailored care plans. Join our team in Ebersberg for a fulfilling role with a compassionate employer.
Betriebsleiter Ackerbau overseeing agricultural operations at WM AGRAR with a focus on sustainable production. Responsible for leading, organizing, and developing the agricultural site strategically.
Client Operations Manager at Pave Bank responsible for managing client relationships and operations. Focused on operational excellence and collaboration with multiple teams in fintech.
Betriebsleiter in der Schweineproduktion bei WM AGRAR. Verantwortung für die Leitung, Organisation und Entwicklung des Betriebszweiges in der Landwirtschaft.