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About the role
- Client Operations Manager at Pave Bank responsible for managing client relationships and operations. Focused on operational excellence and collaboration with multiple teams in fintech.
Responsibilities
- Managing the operational lifecycle of client relationships—from onboarding through ongoing support and operational optimization.
- Ensuring clients successfully implement and operate Pave’s banking products while driving operational excellence across client workflows.
- Strong cross-functional collaboration with Product, Engineering, Compliance, and Risk teams to ensure client needs are addressed while maintaining regulatory integrity.
- Proactively identifying opportunities to improve client adoption and operational efficiency.
- Building strong, trusted relationships with client stakeholders to ensure a high-quality service experience.
- Supporting initiatives that drive Net Revenue Retention (NRR) through strong client engagement and product adoption.
- Identifying operational bottlenecks and implement scalable solutions to improve service delivery.
- Acting as the "voice of the customer" internally, working directly with Engineering, Operations, and Compliance teams to prioritize client-critical initiatives and influence the product roadmap.
- Monitoring client usage patterns and health scores to make proactive operational and resourcing decisions.
- Designing, implementing, and optimizing the Client Operations workflow and strategies to drive efficiency and data-driven decisions.
Requirements
- 5+ years of progressive experience in Client Success, Account Management, Client Operations, managing enterprise or fintech clients in complex operational environments.
- Proven track record in a complex Banking/ Digital Banking, FinTech, SaaS, or Software.
- Hands-on experience working within Risk and Compliance frameworks to manage client portfolios safely.
- Highly analytical and comfortable using data—such as financial projections and health scores—to drive operational results.
- Ability to manage international portfolios and work effectively across diverse, global teams.
- Exceptional communication and negotiation skills, with the ability to influence internal stakeholders and external client leaders.
- Comfort working in a fast-paced, high-growth environment where agility is key.
- Fluent in English and Mandarin; any additional languages are considered a bonus.
Benefits
- Competitive compensation and benefits package.
- Opportunity to shape the future of programmable banking.
- Mission-driven, diverse, and international team with deep domain expertise and a passion for innovation.
- Equity in the company allowing alignment with growth and success.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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