Senior Leader overseeing Platform Operations at Wells Fargo, managing critical operational services and driving transformation. Responsible for enhancing service quality and efficiency across multiple functions.
About the role
- Data Administrator providing administration and data entry support for billing operations at SiteMinder. Ensuring timely processing and maintenance of accurate customer invoices and records.
Responsibilities
- Ensure external invoice payments are allocated daily into the billing system (Zuora).
- Investigate unallocated or missing invoice payments within the various systems Support the Revenue Assurance Analyst clean up tasks and actions as required to ensure completeness of billing.
- Ensure CRM and billing system customer date kept up to date by the team where applicable - such as email addresses.
- Support the Billing and Collections team with quality assurance checks and tasks to ensure accurate invoicing.
- Ad-hoc reporting to Finance as required.
- Ensure timely processing of customer requests in the billing system such as cancellation of services (Drop offs).
Requirements
- Must have at least 2 years in a SSC/BPO fast paced environment.
- Are data driven and problem solvers, who are equipped and able to apply it with common sense.
- They are driven to succeed, and passionate about what they do in life.
- Ability to smile and laugh whilst working under pressure, and juggling multiple things at once is essential.
- They are happy to work autonomously, and within a high performing close knit team, where ideas are debated.
- A collaborator by nature and focused on building long-term relationships with clients
- Ability to adapt and evolve with new processes and changes quickly.
- Ability to thrive in a fast-paced, agile, and dynamic environment.
Benefits
- Equity packages for you to be a part of the SiteMinder journey
- Hybrid working model (in-office & from home)
- Mental health and well-being initiatives
- Generous parental (including secondary) leave policy
- Paid birthday, study and volunteering leave every year
- Sponsored social clubs, team events, and celebrations
- Employee Resource Groups (ERG) to help you connect and get involved
- Investment in your personal growth offering training for your advancement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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