Energy Manager at Octopus Energy assisting customers through phone and email inquiries. Roles focus on resolution and responsibility for customer energy queries.
About the role
- Senior Fleet Operations Engineer maintaining retail robotics operations through hands-on and remote support. Solving electromechanical issues and performing field repairs and troubleshooting.
Responsibilities
- Travel to customer stores to perform hardware maintenance, repairs, upgrades, and retrofits on deployed robots
- Remotely monitor robot fleets, respond to escalated alerts, and troubleshoot issues via remote login
- Support third-party field technicians by phone and remote access during on-site work
- Coordinate directly with customer store teams to resolve operational issues
- Identify recurring failure patterns and contribute to long-term fixes and process improvements
Requirements
- 5+ years of hands-on experience assembling or repairing complex electromechanical systems
- Proven troubleshooting skills across video, networking, and computer systems
- Proficiency with Linux CLI and shell scripting
- Comfort with web-based live control and monitoring tools
- Clear, professional communication — written and verbal — for both customer and internal audiences
- Based in or near the greater Portland, Oregon area
- Prior experience in field service, robotics, or deployment-heavy technical roles
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