Customer Support Representative serving customers with inquiries and orders in USA Sales channel. Collaborating with internal teams and providing exceptional service to ensure customer satisfaction.
SI
Hybrid Data Intern – International Logistics, Customer Service
Posted last month
About the role
- Intern assisting in data analysis for logistics at Silimed, the largest silicone implant manufacturer in Latin America. Focus on performance monitoring and decision-making support.
Responsibilities
- Collect, process and organize logistics performance and customer service data;
- Support the creation and maintenance of dashboards and automated reports (Power BI, Excel, etc.);
- Analyze service-level indicators (OTIF, Shipping/Dispatch, customer response lead time, etc.) and propose improvements;
- Assist with integrating and validating databases across systems (ERP, SharePoint, spreadsheets);
- Identify trends and operational deviations, conducting root-cause analyses and making recommendations;
- Contribute to operational efficiency projects and the digitalization of logistics processes;
- Attend performance meetings and support the updating and interpretation of area KPIs.
Requirements
- Currently enrolled in Industrial/Production Engineering, Information Systems, Data Science, Business Administration, or related fields (from the 4th semester onward);
- Intermediate knowledge of Excel and familiarity with Power BI or Power Query;
- Basic knowledge of SQL, DAX or Python is a plus;
- Intermediate English and basic Spanish for reading and interacting with international affiliates;
- Interest in logistics and customer service metrics (Customer Service);
- Analytical profile, with logical reasoning and curiosity about data.
- Analytical ability and attention to detail;
- Curiosity and a continuous improvement mindset;
- Good communication and ability to work in a team;
- Commitment, organization and responsibility;
Benefits
- Grocery allowance (basic food basket)
- Parking
- Career development plan
- Cafeteria
- Life insurance
- Transportation voucher
- Meal allowance (food voucher)
- Sesc benefits
- iFood club
- Corporate training
- Discounts with partner companies
- Wellhub (wellness platform)
- Christmas/New Year gift basket
Job title
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Experience level
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Degree requirement
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Location requirements
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