IT Specialist supporting technological infrastructure and integrating AI solutions in healthcare at Synergy Family Services. Troubleshooting EHR systems and training staff on healthcare IT tools.
About the role
- Applications Engineer providing advanced product guidance and technical support for Shure products. Resolving customer inquiries and conducting training sessions on Unified Communications solutions.
Responsibilities
- Provide Tier 2 technical product support, offering deeper expertise for more complex inquiries
- Deliver system design assistance to ensure customers achieve the best possible experience with Shure products
- Conduct training sessions and present product demonstrations at trade shows, seminars, and sales meetings
- Resolves customer application issues, including performing follow-up technical support, by working with other departments.
- Assists in the selection of the appropriate Shure product based on the application.
- Provides technical assistance in the design/integration of the applications and software installation and configuration.
- Develops and suggests product improvements and modifications based on customer requirements.
Requirements
- Bachelor’s degree in audio, electrical engineering, or related field
- Minimum 2 years of demonstrated experience working with electronics, acoustic principles, sound reinforcement, recording, and/or conferencing systems.
- Demonstrated experience in application and troubleshooting in both MAC and Windows environments.
- Familiarity with Networking principles, implementation and basic troubleshooting desired.
- Digital audio signal processing implementation, configuration, and troubleshooting.
- RF and broadcast principles, implementation, and troubleshooting.
- Demonstrated experience in application and troubleshooting of digital audio and content creation with mobile devices and related technologies (iOS, Android, Bluetooth, etc.).
- Computer literacy required, word processing; database; spreadsheet.
- Superb problem-solving/troubleshooting skills.
- Excellent telephone and interpersonal communication skills.
- Excellent presentation skills, especially in groups (2 - 500 people).
Benefits
- Comprehensive healthcare
- Mental health and retirement savings plans
- Generous paid time off programs
- Employee discounts
- Professional development opportunities
- Work-life balance initiatives
- Employee recognition programs
- Volunteering/community involvement opportunities
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