Customer Care Associate at Vericel providing support for commercial operations in regenerative medicine. Ensure timely processing of product orders with exceptional customer service and cross - functional collaboration.
About the role
- Client Service Engineer installing and maintaining analytical instruments for SHIMADZU in Bourgogne/Franche Comté. Advising users, troubleshooting, and ensuring client satisfaction.
Responsibilities
- Installer les instruments d’analyse et des logiciels en site clientèle
- Apporter un conseil auprès des utilisateurs et les former sur les instruments d’analyse
- Assurer le dépannage des machines SHIMADZU vendues auprès des clients
- Effectuer la maintenance des machines via les visites préventives et/ou correctives
- Garantir la satisfaction des clients par la résolution de l’ensemble des problématiques techniques
Requirements
- Connaissances approfondies sur au moins une des techniques analytiques en chromatographie (GC /HPLC)
- Expertise dans les techniques Après vente et de la Relation client
- Maîtrise de l’Anglais
- Aisance avec les outils informatiques (PACKOFFICE et logiciels internes)
- Mobilité
- Goût du contact, pédagogie et excellent relationnel
Benefits
- Véhicule de fonction
- PC portable
- Téléphone portable
- Mutuelle
- Titres Restaurants
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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