Projects Engineer responsible for executing technical projects and client implementations for ClearFuze. Collaborating with teams to deliver exceptional client experiences while maintaining documentation and workflows.
Responsibilities
Lead and execute technical projects and client implementations from start to finish.
Track and manage project milestones, time budgets, and technical deliverables.
Collaborate with internal teams, vendors, and clients to ensure successful execution.
Ensure all documentation is complete, consistent, and available in IT Glue and Autotask.
Deliver stellar customer service with proactive and professional communication.
Present project updates and handoffs clearly to stakeholders.
Evaluate existing environments and recommend modernized solutions.
Maintain meticulous documentation and keep up to date with technologies.
Provide tiered support during implementations and peak ticket volume.
Requirements
3+ years of experience in a technical project management role
Strong communication skills
Experience with IT documentation tools such as IT Glue and Autotask
Familiarity with project management methodologies and tools
Ability to create technical scopes of work and estimates
Knowledge of modern technologies and related certifications is a plus.
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