Customer Assistance Specialist providing high quality customer service for PPD clinical research team. Documenting interactions and processing medical requests while maintaining knowledge of policies.
About the role
- Internal Communications Manager developing content strategies and engaging communications at Heathrow Airport. Partnering with business areas to enhance corporate trust and pride among colleagues.
Responsibilities
- Partner with key business areas to plan, create and deliver content that brings our corporate vision to life and strengthens pride and trust among colleagues.
- Develop creative communication strategies, manage projects, and produce high-quality content for multiple channels.
- Offer expert guidance, solve communication challenges, and drive colleague engagement.
- Bring fresh ideas, benchmark best practice, and champion effective internal communications that support our ambition.
- Participate in Bronze Comms during crises, including out-of-hours on-call duties.
Requirements
- End-to-end experience delivering programme/project communications
- Experience delivering change communications
- Proven mid-level internal communications and engagement experience, ideally within a similarly demanding or complex organisation.
- Confident multi-channel communicator who embraces change, identifies improvements, and supports others through it.
- Able to self-manage in a fast-paced, sometimes ambiguous environment, working to tight deadlines and under pressure.
- Strong analytical and advisory skills, with experience using comms and engagement metrics, challenging thinking, and acting as a trusted communications partner.
- Experience of confidently managing upwards and working with more senior stakeholders
Benefits
- Competitive salaries
- Excellent benefits
- Performance-based annual bonuses
- Share in Success Bonus plans
- Generous annual leave
- Market-leading pensions
- Family friendly policies
- Access to private health insurance
- Wellbeing tools
- Learning and development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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