Service Line Director managing an affordable housing service line while overseeing revenue growth, client retention, and compliance in Tampa. Leading Project Managers and ensuring operational excellence in hybrid environment.
About the role
- Assistant Director managing service delivery teams for various programs at Loudoun Homeless Services Center. Ensuring effective operations and adherence to best practices in service delivery.
Responsibilities
- Manage the service delivery team for Emergency Shelter, Drop-In Day Program, and Housing Services
- Ensure safe, efficient, and effective operation of all programs
- Develop strategies in collaboration with the Director to accomplish program goals
- Directly supervise Shelter, Drop-In Case Managers, and Housing Staff
- Ensure services are human-centered, trauma-informed, low-barrier, and aligned with the Housing First approach
- Ensure clients referred for services are assessed for eligibility and assigned to a case manager for services
- Participate in client meetings as needed
- Oversee delivery of regular programming for clients
- Advocate to partners, service providers, and government agencies on behalf of clients
- Conduct regular file reviews and ensure documentation compliance
- Track program spending and assist in managing program budgets
- Oversee administration of client satisfaction surveys
- Ensure data is entered accurately and timely
- Address client grievances and appeals
- Provide coaching and support to direct reports
- Design and implement in-service training for staff
- Assist in creating a professional environment and implementing policies for LHSC programs
- Network with other providers and attend community meetings as needed
- Verify and approve staff timesheets and leave requests
- Coordinate on-call service delivery team and help staff with crisis issues
- Proficiently operate Microsoft Office products and other office equipment
- Exemplify Shelter House core values
- Perform other duties as required
Requirements
- A bachelor's degree in human services/ related field or commensurate experience
- 1+ years of program and staff management
- Strong working knowledge of Rapid Rehousing and Supportive Housing best practices in addition to Housing First and Low Barrier philosophies and models.
- Strong public speaking and communication skills
- Strong written communication skills
- Ability to be flexible, prioritize competing priorities and make sound judgments
- Valid Driver’s License
- Willingness to work evenings and weekends when needed
- A master's degree in human services/related field (preferred)
- Experience leading/ supporting programs serving homeless families (preferred)
- Experience leading/managing in a residential environment (preferred)
Benefits
- Medical, Dental & Vision Insurance
- 401K contributions with a 4% employer match
- 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off
- Two Semi-Annual Team Building Events
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