Systems Administrator responsible for maintaining core IT infrastructure and serving as escalation point. Providing troubleshooting for IT systems including server and network environments in Traverse City, MI.
About the role
- Salesforce Administrator at Sinch developing solutions using declarative tools and complex business process automations. Collaborating with teams to enhance the Salesforce ecosystem and support stakeholders.
Responsibilities
- Build and develop Salesforce solutions using declarative tools, ensuring that industry best practices are at the forefront of every activity.
- Design and implement complex business process automations as a dedicated Flow specialist, spanning debugging, building, testing, and deployment.
- Collaborate with the wider team to ensure all platform developments align with enterprise architecture and organizational standards.
- Provide a the highest standard of internal customer support to business stakeholders, resolving issues from user administration and data updates to system analysis.
- Optimize existing Salesforce functionalities by proactively troubleshooting, debugging, and refining processes where needed.
- Contribute to reports and dashboards enablement.
- Maintain comprehensive documentation and supporting release processes.
- Identify opportunities for continuous improvement to enhance the Salesforce ecosystem and drive business efficiency.
- Build and maintain stable working relationships internally to effectively translate stakeholder needs into technical solutions.
Requirements
- 3+ Year experience.
- An enthusiastic Salesforce Administrator, who can demonstrate a deep understanding of the platform's capabilities.
- Strong knowledge of Salesforce declarative tools.
- Proficiency in Salesforce Flow, with ability to design, debug, and deploy complex automation logic.
- Excellent internal customer support, including user management, data governance, and system analysis.
- Experience contributing to documentation and release management cycles within a professional environment.
- Certifications: Salesforce Administrator (required). Advanced Administrator and Security Specialist certifications are considered a strong plus.
- Demonstrated ability to collaborate effectively and build strong, stable working relationships across different departments.
- Fluent English for effective communication with technical team members and business stakeholders.
Benefits
- We're a worldwide group of people, committed to diversity.
- We're working to offer an increasingly inclusive workplace wherever you are.
- You're able to explore new career and growth options - sharing your voice, building your path and making it happen with us.
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