Principal ServiceNow Solution Architect leading the design and delivery of scalable ServiceNow solutions at AT&T. Collaborating with enterprise teams to modernize operations and drive automation.
About the role
- Director of DevOps managing ServiceNow platform strategy and governance for NTT DATA. Leading enterprise IT practices and ensuring operational efficiency while driving innovation.
Responsibilities
- Own the end-to-end strategy, governance, and value realization of the ServiceNow platform
- Define ServiceNow vision, target architecture, and capability roadmap aligned to enterprise strategy
- Build and lead the ServiceNow practice including hiring and coaching
- Chair the ServiceNow Architecture Review process; oversee Agile delivery
- Define platform reliability, performance, and scalability; own upgrade strategy and regression testing
- Partner with InfoSec, Internal Audit, and Compliance to enforce controls
Requirements
- Bachelor’s degree in Information Systems/Computer Science/Engineering; MBA or relevant Master’s preferred
- 12–15+ years in enterprise IT with 8+ years leading ServiceNow/enterprise platforms at scale
- Proven track record as platform owner/practice leader covering multiple ServiceNow products
- Deep familiarity with integrations, identity/access, observability, and data architecture
- Strong vendor management and commercial optimization
Benefits
- Diversity and inclusion in the workplace
- Flexible working hours
- Professional development opportunities
Job title
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Not specified
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