APAC Technical Support Leader responsible for leading technical support across Asia Pacific region. Driving improvements and managing escalations to enhance customer satisfaction.
About the role
- Bioinformatics Support Engineer supporting customer research at Seqera. Engage with users on troubleshooting and delivering solutions in bioinformatics workflows.
Responsibilities
- Engage directly with customers to troubleshoot and resolve issues across the Seqera ecosystem, including infrastructure, pipelines, and third-party tools.
- Support users running Nextflow-based workflows, including both nf-core and custom pipelines.
- Build deep product and Nextflow expertise to understand life sciences workflows and deliver effective, scalable solutions.
- Collaborate with senior support and bioinformatics team members to triage, escalate, and resolve complex technical challenges.
- Contribute to and maintain technical documentation and knowledge articles to support both internal teams and customers.
- Act as the voice of the customer, providing actionable feedback to product and engineering teams to help shape product direction.
Requirements
- Bachelor’s or Master’s degree in Bioinformatics, Computational Biology, Computer Science, or a related field.
- Demonstrated experience developing and executing bioinformatics pipelines with Nextflow in an academic or professional setting.
- Comfortable working in a Linux command-line environment and with scripting languages such as Bash or Python.
- Experience using Git/GitHub for code management.
- Curious and eager to learn more about cloud platforms (AWS, GCP, Azure), containerization (Docker, Kubernetes), and AI tooling/frameworks/workflows.
- Strong communication skills - able to explain technical concepts to a range of users.
- Enjoys solving problems, helping others, and being part of a collaborative team.
Benefits
- Time off: 23 days for vacations per year, 3 days given by Seqera in December, and the national/public holidays according to your location.
- Equity
- Private health insurance
- Private life insurance
- Home office allowance (valued over 1,000 USD)
- Subscription to Oliva, Mental Health App
- Learning and development budget per year (1,000 USD)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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