Customer Care Associate at Vericel providing support for commercial operations in regenerative medicine. Ensure timely processing of product orders with exceptional customer service and cross - functional collaboration.
About the role
- Customer Service Representative providing assistance to insureds and customers at Sentry. Focused on quality service, relationship-building, and timely resolution of customer requests.
Responsibilities
- Ensure a quality customer experience for our insureds and customers by reducing friction points.
- Listen to and assess customer needs to take appropriate action to fulfill their requests.
- Build positive relationships and create customer confidence, loyalty, and retention by resolving requests using knowledge, empathy, and sound judgment.
- Provide timely customer service meeting or exceeding specified service standards.
- Receive a high volume of telephone calls for assigned line of business and provide upfront assistance.
- Navigate multiple systems and technologies to provide and gather information, document actions taken, and accurately resolve service situations in support of insureds and customers.
- Record and file provided information from each call and/or electronic request in the appropriate system application.
- Research and identify contact center problems and issues using standard procedures.
- Report trends, issues and feedback learned from customer interactions to support continuous improvement.
Requirements
- High school diploma.
- Proficiency in Spanish preferred, but not required.
- Good human relations skills to deal effectively with customer issues in a professional manner.
- Ability to communicate effectively and accurately verbally and in writing.
- Knowledge of how to use a computer, keyboard skills and familiarity with software applications such as Excel and Word.
- Ability to navigate through various technology software to research and accurately resolve service situations is critical to the success of this position.
- Ability to meet or exceed attendance requirements, providing reliable and predictable attendance.
- Basic critical thinking, creativity, and problem-solving skills to provide positive resolution.
Benefits
- Flexibility through a scheduled Hybrid work model.
- In-office workspace and materials for your home office.
- Meal Subsidy available for associates who report to an office.
- 401(K) plan with a dollar for dollar match on your first eight percent, plus immediate vesting.
- Continue your education and career development through Sentry University (SentryU).
- Generous Paid-Time Off plan.
- Volunteer-Time off.
- Group Medical, Dental, Vision, Life insurance.
- Parental leave and Health and Wellness benefits.
- Employee Assistance programs.
- Sentry Foundation gift matching program.
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