Responsible for analyzing documentation and managing claims processes in the claims department. Emphasis on communication and performance indicators with clients in Sao Paulo.
About the role
- Claims Representative beginning career with hands-on training in auto claims at The General. Assisting customers with liability assessment and claims processing while based in Nashville or El Paso offices.
Responsibilities
- Gain knowledge to verify coverage, compensability, and reasonable payments by thoroughly reviewing the policy.
- Develop investigative claims skills by taking and reviewing recorded statements and evidence.
- Build knowledge to evaluate claims exposure appropriately, establishing timely reserves.
- Comply with regulations, documenting all decisions and discussions throughout the claim process.
- Support customers with empathy and understanding throughout the claims process.
Requirements
- Bachelor’s degree or equivalent work experience.
- Previous insurance related and/or customer service experience is preferred.
- Ability to professionally communicate verbally and in writing.
- Ability to exercise effective time management skills.
- Shows technological aptitude.
- Ability to travel as necessary.
Benefits
- Flexibility through a scheduled Hybrid work model.
- In-office workspace and materials for home office.
- 401(K) plan with a dollar-for-dollar match.
- Tuition Reimbursement program for career development.
- Generous Paid-Time Off plan and Volunteer-Time off.
- Group Medical, Dental, Vision, Life insurance, Parental leave.
- Health and Wellness benefits.
- Well-being and Employee Assistance programs.
- Sentry Foundation gift matching program.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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