Claims Examiner at Sedgwick analyzing and processing complex workers' compensation claims. Managing claims resolution, negotiating settlements, and maintaining client relationships.
About the role
- Claims Specialist for Intact Prestige investigating complex property claims for high-net-worth customers. Drive high standards of customer service and thorough investigation practices.
Responsibilities
- Investigate high-value and complex personal lines property claims in a timely and respectful manner through communication with customers, contractor, consultants, brokers, and any other related parties
- Handle field tasks on behalf of telephone adjusters
- Provide a superior quality of customer service to external and internal customers, and answer queries relating to the claims process
- Document the claims file by meeting with all involved parties and obtaining appropriate reports and statements from customers, appraisers, third party adjusters, claimants, witnesses, police, and any other pertinent experts to determine coverage
- Analyze the information gathered, interprets insurance policy wordings, determines coverage, assesses damage
- Within established authority limits, negotiate with customers, claimants, lawyers, and insurers to settle claims
- Keep up to date on Intact’s Prestige products, appraisal and investigation techniques, and services
- Maintain current knowledge of insurance products, as well as appraisal or investigation techniques and services
Requirements
- University degree or college diploma preferred and/or equivalent business experience
- Completed or working towards a Chartered Insurance Professional (CIP) designation
- 5 to 7 years experience handling personal property claims with at least partly acquired experience directly in the field
- Demonstrates a passion for customer service with strong written and verbal communication skills
- Self-motivated and goal oriented, capable of working in a fast paced and changing environment
- Strong aptitude for technology with excellent computer skills
- Demonstrates strong problem solving and troubleshooting skills
- Must possess a valid driver's license with a good driving record
- Ability to travel on short notice
Benefits
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
- Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
- Pension offerings provide flexibility and long-term security for our employees beyond their careers
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