Senior Manager in Quality Engineering at PwC leading quality engineering efforts and mentoring teams. Responsible for maintaining software quality standards and innovating operational processes.
About the role
- Senior Quality Engineer I ensuring product quality between Western customers and Asian manufacturing. Leading regional Quality Engineers to resolve issues and improve processes for technology advancements.
Responsibilities
- Act as the technical authority when product design complaints arise, translating customer feedback into formal internal engineering change requirements.
- Set and manage expectations, lead regular Quality Reviews, and build long-term trust through responsive, transparent communication.
- Lead and mentor Quality Engineers in the US and UK to provide a unified, expert response to customer complaints and technical inquiries.
- Lead end-to-end resolution of complex product and service issues, driving root cause analysis (RCA) and corrective and preventive actions (CAPA).
- Coordinate directly with Asia-based factories to ensure rapid turnarounds on technical investigations and the implementation of documented outcomes.
- Partner closely with Sales to visit customer sites, specifically for urgent quality issues to perform hands-on troubleshooting and restore customer trust.
Requirements
- Bachelor’s degree in engineering or equivalent working experience
- 8–10 years in technical manufacturing environments, preferably in Fiber Optics, Telecom, electronics, or semiconductors.
- Understanding of precision parts and the assembly/termination processes for optical interconnect components is a plus.
- Strong analytical problem-solving, stakeholder management, and written/verbal communication skills.
- High detail orientation.
- Ability to navigate cross-cultural, cross-time-zone collaboration with manufacturing teams.
- Comfortable traveling to customer sites (20–30%) and working hands-on with technical teams.
Benefits
- Discretionary Bonus
- Medical
- Dental
- Vision
- Dependent Child Care
- Voluntary Life, Critical Illness and Accident Insurance
- 401K
- Legal Services
- Pet Insurance
- Financial Wellness
- 12 Paid Company Holidays per calendar year
- 2 Floating Holidays
- PTO
- Sick time
- Educational Assistance Program
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