Fulfillment Analyst executing efficient processes to support operational excellence at Globus Medical. Collaborating with teams to enhance inventory management and ensure surgical support.
About the role
- HELOC Analyst managing consumer lines of credit within a financial services firm. Supporting operational accuracy, fraud mitigation, and servicing integrity for HELOC portfolios.
Responsibilities
- Analyze and manage consumer lines of credit, including open-ended HELOCs, ensuring compliance with servicing standards and investor requirements.
- Utilize MSP’s Consumer Loan Workstation to monitor line functionality, repayment methods, and calculation accuracy.
- Troubleshoot and reconcile data discrepancies from acquired portfolios and prior servicers.
- Support loan boarding processes for new lines of credit, ensuring accurate setup and validation.
- Apply working knowledge of cash application processes to resolve payment issues.
- Monitor and report on portfolio performance using MSP standard reports and custom dashboards.
- Collaborate with fraud teams to investigate and mitigate risks associated with advance requests.
- Assist in the setup and validation of ELOC Plan Headers and ensure proper performance alignment.
- Identify and escalate billing file discrepancies and contribute to continuous improvement initiatives.
- Participate in cross-functional training and documentation efforts.
- Maintain and update departmental policies and procedures as necessary.
Requirements
- High school diploma or GED required; Associate’s degree preferred.
- Minimum 10 years of experience in consumer lines of credit, with a strong focus on HELOCs.
- At least 5 years of hands-on experience with MSP, specifically within the Consumer Loan Workstation.
- Proven ability to manage fraud detection and prevention strategies related to credit advances.
- Experience with open-ended credit structures and repayment modeling.
- Strong analytical and problem-solving skills, especially in data reconciliation and servicing transitions.
- Excellent communication skills and ability to collaborate across departments.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Experience with servicing platforms such as MSP, Black Knight/LPS, and Sagent is preferred.
- Strong attention to detail, organizational skills, and the ability to manage multiple priorities in a fast-paced environment.
Benefits
- Paid Time Off (PTO)
- Medical, Dental & Vision
- Employee Assistance Program
- Flexible Spending Account
- Health Savings Account
- Paid Holidays
- Company paid Life Insurance
- Matching 401(k) Plan
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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