Hybrid Wholesale Analyst

at Daimler Truck North America

• Job title: Wholesale Analyst
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Fort Mill, United States

About the role

• Wholesale Operations Analyst ensuring operational excellence and compliance in U.S. and Canadian wholesale processes. Managing reconciliation challenges and serving as the primary SME for the North America Service Center.

Responsibilities

• Serve as the primary Subject Matter Expert (SME) and escalation point for reconciliation challenges and discrepancy resolution, ensuring compliance and operational integrity
• Investigate and resolve high-priority, time-sensitive, or non-standard administrative challenges for both U.S. and Canadian markets, collaborating across internal departments to maintain continuity
• Conduct regular, detailed audits of work processed by the NASC team to ensure accuracy, adherence to internal policies, and compliance with all relevant procedures
• Act as the primary resource for answering detailed questions and providing real-time guidance to the NASC team regarding process interpretation and execution
• Deliver comprehensive training sessions to new and existing NASC team members on wholesale processes
• Analyze escalation trends and recommend process improvements to reduce risk and enhance efficiency
• Accurately process incoming payments received via check, ensuring proper and timely application to designated wholesale accounts
• Manage and maintain the secure physical inventory of Manufacturer’s Certificates of Origin (MSOs) and titles
• Execute the accurate and timely release of MSOs and titles upon full payoff of the corresponding accounts, adhering strictly to procedural guidelines
• Perform User Acceptance Testing (UAT) for system enhancements and releases, including rigorous regression testing to validate system integrity and continuity of operations
• Assist with special projects, reports, and ad-hoc tasks, providing operational data and subject matter expertise as assigned

Requirements

• 2-4 years of relevant experience or 6 years experience in lieu of degree
• 2+ years customer service experience (required)
• Proficiency in Microsoft Word and Excel
• Experience in accounting, payment processing, compliance or operational workflows
• Strong analytical and training skills

Benefits

• annual bonus program
• 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age
• starting at 4 weeks paid vacation
• 15 calendar holidays
• 8 weeks paid parental leave
• employee assistance program
• comprehensive healthcare plans and wellness programs
• onsite fitness (at some locations)
• tuition assistance and volunteer paid time off
• short-term and long-term disability plans