Payments Analyst supporting ACH operations at MUFG, ensuring timely and accurate processing of payments with operational oversight in a deadline - driven environment.
About the role
- Analista Front Desk JR working for SEIDOR, a technology consultancy. Responsibilities include managing client requests and ensuring operational efficiency in a hybrid environment.
Responsibilities
- Classify and assign tickets to consultants according to expertise and availability
- Monitor ticket progress and ensure frequent updates
- Support in organizing schedules and managing time entry records
- Notify the manager of critical requests and customer complaints
- Assist with contract governance and KPI management
- Maintain active relationships with clients and the team to ensure operational efficiency
Requirements
- Experience in client relationship management and strong communication skills
- Knowledge of SAP modules and functionality is a plus
- Experience in managing and monitoring performance indicators is a plus
- Advanced knowledge of Microsoft Office
Benefits
- Work at an inclusive company that values diversity
- Equal opportunities for all
- Support for your professional growth
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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