Client Service Specialist providing Level 2 phone and ticket support for SMB merchant clients. Handling client issues and collaborating with internal teams in a call center environment.
About the role
- Client Services Representative adjudicating customer claims for Sedgwick, a leading risk and claims administration partner. Delivering innovative solutions and maintaining customer satisfaction in a dynamic environment.
Responsibilities
- Performs contract renewal and Client Service Instruction preparation for assigned accounts.
- Coordinates renewal pricing and completes location coding parameters; prepares and distributes stewardship and other reports.
- Educates the client on loss data - drivers of cost impacting assigned programs.
- Coordinates project activity.
- Acts as primary client contact with focus on maintaining and improving overall customer satisfaction.
- Identifies issues that impact consistency and customer satisfaction; works with program management leadership to effect problem resolution; and assists with identifying office level service trends and establishes plans for service improvement.
- Identifies and solicits cross selling opportunities.
Requirements
- Bachelor's degree from an accredited college or university preferred.
- Five (5) years of related experience or equivalent combination of education and experience required to include one (1) year as an Account Coordinator or three (3) years adjuster experience.
- Familiarity with Ohio workers' compensation is also preferred.
Benefits
- Flexible work schedule.
- Referral incentive program.
- Career development and promotional growth opportunities.
- A diverse and comprehensive benefits offering including medical, dental vision, 401K on day one.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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