Client Services Consultant at WorkNest providing onboarding and training support for HR software clients. Working in a hybrid, collaborative environment based in Glasgow.
About the role
- Senior Analyst providing IT support at Cardinal Health's Montgomery Distribution facilities. Delivering Tier 2+ support for software, hardware, and technology solutions.
Responsibilities
- This position supports two Cardinal Health's Montgomery, NY Distribution facilities.
- Candidate will be one of two IT support persons for the site and work with various teams across the organization to provide IT support.
- Responsible for providing Tier 2+ support for software and hardware devices (virtual or physical) related to desktops, laptops, warehouse technologies, and associated peripherals.
- Must be able to act as co-primary owner of IT support at these sites, which may include some after hour support and weekend activities.
- Demonstrates knowledge of client and warehouse hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting.
- Confers with end users, technology teams, and vendors to resolve incidents and fulfill requests.
- Installs/removes/configures hardware and software.
Requirements
- 2-4 years of experience, preferred
- Bachelor's degree in related field, or equivalent work experience, preferred
- Experience in a Warehouse Environment, preferred
- Knowledge of RF scanners, document and label printers, barcode scanners
- Working knowledge of Windows 10/11, SCCM, ServiceNow and Office 365
Benefits
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
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