Client Services Team Lead managing existing client portfolios and ensuring service satisfaction at ServisFirst. Leading client relationship efforts and overseeing team performance.
About the role
- Client Service Manager managing relationships and growing accounts for AND Digital, a tech company focused on closing the digital skills gap.
Responsibilities
- Accountable for building relationships between the Club and its clients.
- Manage current assignments while growing accounts and establishing partnerships.
- Handle day-to-day client needs including communication and onboarding.
- Lead teams for clients and ensure scheduling is up to date.
- Minimize revenue leakage through solid commercial knowledge.
- Pitch new business opportunities to clients.
Requirements
- Experienced account manager comfortable with day to day management of client relationships.
- Ability to build and nurture trusted relationships with key stakeholders.
- Proficiency in planning and shaping feasible account strategies.
- Knowledge of commercial management including SOW creation and understanding of contract terms.
- Capable of leading a team based on client needs.
- Experience in acting as a point of escalation for the client.
Benefits
- 25 days holiday allowance + bank holidays
- Flexible bank holidays
- Share scheme
- A £1000 flexifund to use on a personalised list of benefits such Gym membership, Cycle to Work Scheme, Health, dental and optical cash plan
- Private medical insurance
- 6% employer pension contribution, when you contribute 2%
- PLUS many more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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