Client Services Consultant at WorkNest providing onboarding and training support for HR software clients. Working in a hybrid, collaborative environment based in Glasgow.
About the role
- Sr Fleet Client Services Specialist managing maintenance transactions and providing customer service at Cox Fleet. Handling scheduling and documentation in fleet maintenance operations.
Responsibilities
- Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician
- Timely and accurate documentation and notation in all Cox Fleet systems
- Providing excellent customer service for all internal and external customer calls
- Obtain customers' approval for all repairs and services to be performed
- Proactively contact customers to schedule preventative maintenance at regular intervals
- Partner and communicate consistently with Field Operations to schedule the right technicians to accounts
Requirements
- High School Diploma/GED and 5 years’ experience in a related field
- Combination of any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years’ experience, or 7 years’ experience in a related field
- Excellent verbal and written communication skills
- Proven track record to collaborate cross-functionally
- Strong Excel and data entry skills
- Common knowledge of the trucking industry
Benefits
- Employees are eligible to receive a minimum of 6.67 hours of paid time off every month
- Seven paid holidays throughout the calendar year
- Additional paid time off in the form of bereavement leave
- Time off to vote
- Jury duty leave
- Volunteer time off
- Military leave
- Parental leave
- Health care insurance (medical, dental, vision)
- Retirement planning (401(k))
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