About the role

Account Manager for Securitas Healthcare selling healthcare solutions and ensuring customer satisfaction. Requires individual to be onsite 3 days a week at Lincoln, NE location.

Responsibilities

Sell products and services while delivering exceptional customer service in accordance with Company policies and procedures
Assist current customers with system upgrades, expansions, and renewal of software maintenance for direct sales channel wander management, emergency call system and security products
Shared primary responsibility for account development for direct sales channel wander management and emergency call system products
Initiate new system, reorder and upgrade sales through pro-active means (outbound calling, mail, email, FAX, etc.)
Provide sales literature, product information and produce quotations as necessary to produce enough sales to meet an agreed upon performance standard
Promptly respond to sales leads in a designated territory
Work with Territory Manager to set up prospective or customer visits
Coordinate and administer follow-up activities such as documenting conversations in database, processing quotes/orders and return authorizations, lead tracking, brochure mailings, scheduled call backs or rep visits
Assist with routine polling and surveying of customers to ensure post-installation, -service, and general customer satisfaction
Back-up Account Representative duties: process inbound reorders for consumable products related to wander management and emergency call system products, and process return authorizations, handle inbound customer information requests
Respond to inbound customer information requests in a timely manner

College degree or equivalent education and work experience preferred
2+ years customer service, phone sales and presentation/demonstration experience required
Experience managing the administration of a sales territory
Ability to successfully sell to a variety of professionals in diverse healthcare and other settings required
Professional phone skills with the ability to present to key accounts required
Strong verbal and written communication skills required
Ability to understand and explain all Company product lines, service, support, and company credit/shipping policies after training required
Ability to calculate quotations and order quantities correctly and enter data into database required
Must be a self-starter and self-motivated, with the ability to drive sales to meet and exceed goals
A working knowledge of Microsoft Windows, Salesforce Lightning, Excel, and Word preferred
Valid Driver’s License and good driving record required

Support in account retention and customer service activities
Travel to customer sites and/or trade shows on a limited basis as requested
Opportunity to assist current customers with system upgrades, expansions, and renewal of software maintenance