About the role

Senior Incident Manager responsible for high-severity incident management at Seccl’s embedded investment platform. Leading incident response and supporting operational resilience activities.

Responsibilities

Take ownership of incident triage and escalation — assessing impact, setting priorities and coordinating effective responses across teams to meet regulatory expectations
Lead incident calls and maintain clear, timely communication with stakeholders throughout the incident lifecycle, ensuring accurate documentation and transparent updates
Facilitate post-incident reviews (PIRs) that drive genuine improvement — identifying root causes, challenging assumptions and ensuring permanent fixes are delivered and tracked to closure
Analyse incident data to produce meaningful MI and insights — surfacing trends, informing decisions on Important Business Services and shaping impact tolerances
Support operational resilience activities, including scenario testing and crisis management exercises, to strengthen readiness and communication under pressure
Continuously improve our incident management framework, playbooks and tools — keeping them clear, effective and aligned with best practice
Build strong relationships across operational, technical, product and customer teams — fostering collaboration and ensuring incidents are managed efficiently and constructively

You’re experienced in managing incidents and crisis situations — calm under pressure, decisive in command, and confident coordinating responses across teams
You have a strong grounding in operational resilience, with a solid understanding of FCA and PRA regulations (PS21/3, PS16/24, SYSC) — and you’re curious to stay ahead of evolving standards like DORA and CP24/28
You’re an excellent communicator and facilitator — able to bring clarity in the heat of an incident, challenge constructively, and influence senior stakeholders
You take a structured, analytical approach to problem-solving — using root cause analysis to turn issues into lasting improvements
You’re adaptable and thrive in a fast-moving, complex environment — balancing structure and control with flexibility and good judgement
You’re proactive and detail-oriented — able to juggle multiple priorities while keeping quality and follow-through high
You bring an interest in resilience standards and frameworks (ISO22301, ISO27031, BS11200, ISO22316, ISO31000) and ideally hold or are working toward certifications such as ITIL, IRM, BCI or DRII
You understand the intersections of operational, technology and cyber resilience — and are excited by the opportunity to strengthen them across the business

27 days holiday + bank holidays (some can be flexible) + day off on your birthday + three days (full time) per year for Dependant leave
Two volunteering days per year
Option to work abroad for up to six weeks a year
Secclbrate - our recognition programme that offers a mix of flexible rewards including extra pay, additional holiday and increased learning budget
Length of service award – one month paid sabbatical at eight years
6% employer pension contribution, and life assurance
Private medical insurance with AXA Health
Enhanced Parental leave
MacBook and up to £500 home office set up budget
£750 per person learning budget
Health and wellbeing initiatives including free therapy via Wellness Cloud, mental health support via Headspace
Strong financial wellbeing focus including access to Octopus Money, Octopus Share Incentive Plan and will writing offering via Octopus Legacy
Perkbox – Flexi-points giving you a range of discounts and perks including free weekly coffee, gym and retail discounts
Access to initiatives like Cycle to Work and Octopus Electric Vehicle Leasing