Manage global workplace operations at Quantcast, optimizing processes and team performance in a hybrid environment. Contribute to workplace strategy and compliance across markets.
About the role
- Operations analyst supporting cash processes within the Operations team of a B-Corp investment platform. Collaborating with cross-functional teams and ensuring high service standards.
Responsibilities
- Supporting your Operations delivery lead with regular business reporting
- An analytical problem solver, delivery focussed and a trusted member of the team, you will support the wider business by answering queries in a timely manner
- Investigating and taking end to end ownership of our cash processes. Ensuring issues are resolved in line with regulatory and customer agreed SLAs
- Reviewing operational workflow and, where possible, suggesting process improvements
- Working closely with the customer, product and engineering teams to explore better ways of working and to support our scalability
- Supporting with training for new members of the team
- Supporting other areas of Operations as and when required
Requirements
- You have a good understanding of the Investment Management industry
- You can identify, analyse and resolve any complex issues working to strict deadlines
- You have a great domain knowledge of investment platforms, particularly knowledge of the CASS environment
- You have communication and organisation skills with the ability to describe to both technical and non-technical audiences
Benefits
- 27 days holiday + bank holidays (some can be flexible) + day off on your birthday + three days (full time) per year for Dependant leave
- Two volunteering days per year
- Option to work abroad for up to six weeks a year
- Secclbrate - our recognition programme that offers a mix of flexible rewards including extra pay, additional holiday and increased learning budget
- Length of service award – one month paid sabbatical at eight years
- 6% employer pension contribution, and life assurance
- Private medical insurance with AXA Health
- Enhanced Parental leave
- MacBook and up to £500 home office set up budget
- £750 per person learning budget
- Health and wellbeing initiatives including free therapy via Wellness Cloud, mental health support via Headspace
- Strong financial wellbeing focus including access to Octopus Money, Octopus Share Incentive Plan and will writing offering via Octopus Legacy
- Perkbox – Flexi-points giving you a range of discounts and perks including free weekly coffee, gym and retail discounts
- Access to initiatives like Cycle to Work and Octopus Electric Vehicle Leasing
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