Ecommerce Manager driving digital shopping experience for a fast - growing pet gear company. Owning ecommerce strategy, website optimization, and performance analysis to achieve growth.
About the role
- E-commerce Operations Analyst overseeing the complete order cycle from creation to delivery. Focused on operational consistency and improvement in performance metrics.
Responsibilities
- Oversee the complete lifecycle of e-commerce orders, from creation through delivery and financial settlement;
- Monitor operational flows between the platform, OMS, ERP, logistics partners and Finance, ensuring consistency and traceability;
- Monitor, analyze and report operational KPIs (SLA, cancellations, returns, stockouts, reconciliations and payouts);
- Conduct operational follow-ups with external partners (Mkplace, Docas, Oncoprod, logistics operators, ERPs and Finance);
- Support reconciliation of orders, payouts, returns and operational exceptions;
- Ensure data consistency across systems, supporting testing, validation and onboarding of new integrations;
- Update and maintain spreadsheets, operational controls and performance dashboards;
- Prepare operational reports and materials for executive follow-up;
- Actively identify bottlenecks and propose continuous improvements to operational processes.
Requirements
- Previous experience in e-commerce operations, marketplace, logistics or fulfillment;
- Practical knowledge of order flow, billing, delivery and after-sales processes;
- Proficiency in Excel (intermediate to advanced) and familiarity with Power BI preferred;
- Basic knowledge of ERP, OMS, system integrations and operational reconciliations;
- Strong communication skills to interact with internal teams and external partners.
Benefits
- Food voucher
- Meal voucher
- Health insurance
- Dental plan
- Life insurance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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