Hybrid Team Manager – Learning Support

at Scania Group

• Job title: Team Manager – Learning Support
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Gdansk, Poland

About the role

• Team Manager Learning Support responsible for LMS services in a Global Knowledge Centre. Overseeing delivery, governance, and operational excellence of learning support activities.

Responsibilities

• Ensure timely and accurate execution of Learning Support activities in line with SLAs, KPIs, compliance requirements, and global learning standards
• Safeguard consistent, high-quality delivery of learning administration services across all supported regions
• Oversee day-to-day Learning Support operations, including course assignments, content publishing, reporting, and user support
• Coordinate with IT and system owners on system enhancements, new features, and complex technical issues
• Maintain a strong understanding of LMS configuration, structure, permissions, and system settings to ensure stable and compliant operations
• Support implementation of new learning tools, integrations, and content solutions within the learning technology landscape
• Maintain and update documentation, process maps, and SOPs related to LMS administration
• Identify process or system gaps, propose improvements, and support testing and rollout of new functionalities or global learning initiatives
• Allocate workload, monitor performance, and ensure balanced operational capacity across regions
• Coach and develop Learning Support Specialists, building capability in LMS administration, digital learning operations, and customer service
• Ensure adherence to compliance training requirements, audit standards, reporting timelines, and data privacy regulations
• Support implementation of global governance for learning platforms, templates, content standards, and reporting frameworks
• Escalate complex issues and support root-cause analysis and resolution in collaboration with global stakeholders

Requirements

• 5+ years of experience in Learning & Development, LMS administration, HR Technology, or Shared Services
• 3+ years of experience managing learning technology services, including course assignment workflows, compliance training cycles, reporting, and content lifecycle management
• 2+ years of people management or team leadership experience
• Hands-on experience with LMS platforms (e.g. SuccessFactors Learning, Cornerstone, Moodle), including configuration understanding and content deployment
• Experience working in multi-country or regional environments with varying compliance and business requirements
• LMS-specific certifications (e.g. SuccessFactors Learning Administrator, Cornerstone) are a strong advantage
• Continuous development in digital learning tools, learning analytics, system governance, and content solutions

Benefits

• Hybrid working model
• Sports card
• Life insurance
• Inclusive, international working environment