Oracle Fusion HCM Consultant responsible for end - to - end HR solutions implementation and support. Collaborating with global teams to ensure configurations meet business needs.
About the role
- HR System Support Team Manager leading day-to-day HR system support operations in a growing global knowledge center. Delivering high-quality support and managing HR System Support Specialists.
Responsibilities
- Manage day-to-day HR system support operations in line with agreed SLAs, KPIs, and quality standards
- Lead, coach, and develop a team of HR System Support Specialists
- Allocate workload, monitor capacity, and address operational risks or service gaps
- Act as a key point of contact for HR and business stakeholders, ensuring service satisfaction
- Collaborate closely with HR, IT, and People Services teams to ensure service continuity and consistency
- Ensure compliance with local labour law, data protection regulations, and internal governance standards
- Maintain and continuously improve process documentation, SOPs, and service guidelines
- Support implementation of global and regional process changes and new technologies
- Escalate complex or high-risk cases and support root cause analysis where needed
Requirements
- 5+ years of experience in HR Operations, HRIS, Shared Services, or IT service delivery
- 3+ years of experience in system-related operational support (access management, Time & Attendance, case management)
- 2+ years of people management or team leadership experience
- Hands-on experience with case management and ticketing tools (ServiceNow preferred)
- Strong knowledge of SuccessFactors and HR operational processes
- Experience working in a multi-country or global environment
- Strong analytical and problem-solving skills, with experience using KPIs and service data
- Fluent English communication skills
- Strong customer-service mindset and focus on quality, compliance, and risk management.
Benefits
- Hybrid working model
- Sports card
- Life insurance
- Inclusive, international working environment
- Opportunity to lead a critical HR systems function with real impact
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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