Technical Account Manager managing technical needs of advertising partners and clients at Samsung Ads. Leading integration efforts and providing training while enhancing client strategies.
About the role
- Act as the technical and operational lead for a portfolio of enterprise clients, managing incidents, SLAs, and migrations. Advise on cloud architecture, drive product adoption, and coordinate with internal teams and C-level stakeholders.
Responsibilities
- Act as the operational and technical project lead for your portfolio of Enterprise clients
- Ensure SLA follow-up, incident management, RCA coordination, and roadmap alignment
- Drive technical adoption and ensure optimal usage of Scaleway products (IaaS, PaaS, AI, etc.)
- Advise clients on cloud architecture, scalability, availability, and cost optimization using a FinOps approach
- Coordinate internally with Support, Engineering, and Product teams to guarantee delivery excellence
- Co-lead Quarterly Service Reviews and executive steering committees with C-level stakeholders
- Manage critical incidents and crisis situations with composure and leadership
- Collect, structure, and prioritize product feedback based on concrete client use cases
- Contribute to the industrialization and continuous improvement of TAM processes
- Support clients in cloud migration projects (on-premises to cloud or cloud-to-cloud)
Requirements
- 5+ years of experience in a technical consulting or senior customer engineering role
- Expertise in cloud infrastructure (IaaS, PaaS, S3, Kubernetes, Terraform)
- Strong Linux system administration and networking fundamentals
- Ability to operate in SecNumCloud or other highly regulated environments
- Proficiency with modern tooling (Jira, Salesforce, Metabase, Google Workspace)
- Experience with complex migrations (on-premises to cloud or cloud-to-cloud) and designing scalable architectures
- Excellent written and spoken communication skills in both French and English
- Strong consulting posture with the ability to engage CTOs and senior stakeholders
- Analytical, structured, and solution-oriented mindset
- Resilience under pressure, especially during critical incidents
- Empathy, diplomacy, and strong client relationship management skills
Benefits
- Hybrid work: up to 3 days of remote work per week
- Offices: spacious, dynamic workspaces with bold design, conveniently located near public transport; most offices feature outdoor terraces and bike parking
- Dining: healthy catered meals at headquarters and year-round breakfast across all sites; employees at regional sites receive a Swile card for lunches
- Well-being support: access to gym memberships, childcare places, and discounted services to help maintain work-life balance
- International environment: dozens of nationalities where English is as widely spoken as French
- Career & mobility: managers encourage internal mobility, and opportunities to move to other entities within the Iliad Group are available to all employees
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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