Hybrid Senior Product Operations Manager

at Saviynt

• Job title: Senior Product Operations Manager
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: SQL, Tableau
• Location requirements: Hybrid, Bengaluru, India

About the role

• Senior Product Operations Manager managing product lifecycle for Saviynt’s AI-powered identity platform. Leading product operations, KPI frameworks, and AI governance in a hybrid environment.

Responsibilities

• Standardize the Lifecycle: Define and evolve the end-to-end product lifecycle (from discovery to sunset) across product verticals to ensure consistency without sacrificing agility.
• Launch Orchestration: Lead the "Launch Readiness" framework, ensuring Product, Engineering, Marketing, and Support are aligned for every major launch.
• Own the Product KPI framework. You will define what success looks like (NPS, Adoption, Retention, Cycle Time) and ensure data integrity across all dashboards.
• Build and manage the systems that aggregate customer feedback from Sales, Support, and User Research into a prioritized Voice of the Customer engine for PMs.
• Bridge the gap between "Product Building" and "Product Selling". Ensure Sales and SE teams have the documentation, training, and roadmap clarity they need to win.
• Facilitate the quarterly and annual planning process (OKRs/Road mapping), ensuring vertical goals roll up to Saviynt’s corporate strategy.
• Identify and implement AI-driven efficiencies within the product lifecycle.
• Partner with other functions to establish guidelines for the responsible use of Generative AI within the product organization, ensuring data privacy and output accuracy.

Requirements

• overall 15 years of Industry experience, 5–10 Years in Product Ops, Program Management.
• Proven track record in Product Operations, SaaS Product Management, or Business Operations within a high-growth B2B enterprise software environment.
• Experience managing operations for a multi-product platform (knowledge of IAM, Identity Security, or Governance is a major plus).
• Mastery of SQL, BI tools (Tableau), and Product Analytics (Pendo/Amplitude). You don't just pull data; you tell stories with it.
• Expert-level knowledge of Jira/Confluence and CRM systems (Salesforce).
• You see the "big picture" and understand the impact of change.
• You understand the pain points of a PM and build solutions that help them, not just "add more process."
• Deep understanding of how to leverage LLMs and predictive models to automate repetitive operational tasks