Senior Leader overseeing Platform Operations at Wells Fargo, managing critical operational services and driving transformation. Responsible for enhancing service quality and efficiency across multiple functions.
About the role
- Providing administrative support for the philanthropy operations of Save the Children. Assisting in managing donor relationships and database maintenance while collaborating with team members.
Responsibilities
- Provide administrative assistance to the Planned Giving and Mid-Level teams (80%): Under the direction of the Senior Managing Director, Planned Giving, you will support the teams in cultivating and stewarding relationships with current and prospective donors.
- Develop a strong knowledge of and serve as the shared team point-person for the donor database.
- Ensure accurate records for planned giving and mid-level donors and prospects, confirming data integrity and confidentiality.
- Help with marketing vendors to manage mailings, including newsletters, holiday cards, and special appeals.
- Compile, initiate, and logically format data and run reports that contribute to analysis and ensure proper coding is applied to relevant donor records.
- Act as a resource for other team members; network and collaborate with peers within the department, division, and agency (20%).
- Track and disseminate leads generated from toll-free phone line, mailbox, and webpages and refer to appropriate team members.
- Assist with Philanthropy webinars and other events as needed.
- Provide support with scanning, filing, and forwarding mail to team, scheduling meetings, processing expenses, and booking travel.
Requirements
- Minimum of a High School Diploma or equivalent, plus at least 1 year of relevant experience or education
- Demonstrated ability to communicate and collaborate effectively with individuals and teams at all levels, both internally and externally
- Demonstrated ability to work proactively, anticipating potential challenges and finding and executing creative solutions.
- Proven organizational skills with the ability to manage multiple projects simultaneously.
- Proven attention to detail and a high degree of customer service and confidentiality.
- Demonstrated professional adaptability and situational flexibility.
- Professional proficiency in MS Office suite
- Professional proficiency in spoken and written English
Benefits
- Flexible schedules and time off: Flexible schedules, generous PTO, 11 paid holidays plus 2 floating holidays and hybrid working opportunities
- Health: Competitive health care, dental and vision coverage for you and your family
- Family: A variety of paid leaves: caregiver, parental/adoption, critical child illness and fertility benefits
- Employee Rewards Program: Annual merit increases and/or additional incentives for eligible employees
- Retirement: A retirement savings plan with employer contributions (after one year)
- Wellness: 15 safety and wellness days annually (if hired on or after July 1, safety and wellness days prorated to 8 days), mental health benefits and support through Calm and company-hosted events
- Employee Assistance Program : free and confidential assessments, short-term counseling, referrals, and follow-up services
- Learning & Growth: Access to internal and external learning & development opportunities and mentorships
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