About the role

Compliance Monitoring Manager overseeing compliance reviews focusing on non-financial conduct and regulatory risks at Santander. Leading teams and reporting findings to stakeholders in the UK.

Responsibilities

Leading the planning and execution of CM to assess the effectiveness of the bank’s systems and controls to deliver good customer outcomes and manage non-financial conduct and regulatory risks.
Managing review teams, ensuring full accountability for scoping, testing, and reporting, considering FCA and other consumer-focused regulatory requirements.
Recommending and overseeing the execution of appropriate and timely actions to enhance control frameworks and improve customer outcomes.
Producing high-quality reports which communicate findings, risks and recommendations to stakeholders at all levels of the organisation.
Utilising effective stakeholder management and leadership, including formal stakeholder engagement and management at all levels of the business.
Supporting the development and ongoing maintenance of the risk-based Compliance Monitoring Plan and associated methodology.

Proven ability to lead end-to-end risk-based compliance reviews focusing on non-financial conduct and regulatory risks, including planning, testing and reporting.
In-depth knowledge of conduct and regulatory risk assurance methodologies, risk management frameworks and control environments across retail banking, consumer credit, investments, as well as business and corporate banking
Excellent understanding of UK regulatory requirements, including Consumer Duty, FCA Handbook (including COBS, MCOB, ICOBS, BCOBS, PROD, DISP) and other consumer-focused regulatory requirements
Well-developed analytical and problem-solving skills, with the ability to evaluate and communicate complex issues.
Excellent written and verbal communication skills, with the ability to present findings clearly to stakeholders.
Well-developed interpersonal and influencing skills, enabling effective collaboration across teams and functions at a senior level.
A pro-active, detail-oriented approach to work, ensuring accuracy and thoroughness in assessments.
Excellent project and time management skills, effective at prioritising and leading others.
ICA Diploma or similar (Preferred but not essential)

Competitive rewards that reflect the real impact you make and the value you bring.
Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
Time to give back through volunteering opportunities that let you make a difference in the communities we serve.
Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.