Technical Support Engineer role utilizing AWS and telephony skills to support clients in cloud environments. Engaging in training and development opportunities via free education linked to job roles.
About the role
- Customer support technician managing incoming calls and assisting users in Toulouse for a leading real estate network. Delivering efficient support and maintaining customer satisfaction.
Responsibilities
- Phone support (priority)
- Handle incoming calls and assist users on a daily basis
- Quickly understand requests and provide clear, effective responses
- Provide first-level support (N0–N1): assistance, basic troubleshooting, user guidance
- Ensure a smooth, reassuring and professional customer experience
- Identify incidents that require escalation to the next level
Requirements
- You have initial experience in user support / helpdesk / hotline, ideally in an application or business software environment.
- You are comfortable handling incoming calls and providing remote assistance to users.
- You are proficient with common office tools (Outlook, Excel, Teams…) as well as the basics of a Windows workstation.
- You have a strong customer service mindset, excellent verbal communication, and good interpersonal skills.
- You rigorously follow diagnostic, handling and ticket escalation procedures (N1 to N2 support).
- Remote assistance (remote takeover) comes naturally to you 😉
Benefits
- Amazing team moments: every occasion is a celebration 🥳
- A supportive and stimulating work environment around an ambitious project ✨
- Fruit delivered twice a week to keep you energized 🍑🍌
- Knowledge sharing and mutual support between teams
- A great coffee machine (Nespresso, what else?) ☕
- Modern, spacious offices for working and gathering 🏢
- A remote-work policy to support work–life balance 🏡
- Warm, well-structured onboarding into our team 🌞
- All the tools you'll need: PC, keyboard, noise-cancelling headset … 🖥️
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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