Customer Success Manager managing client relationships and renewals for a SaaS construction platform. Supporting onboarding, analysis, and optimizing customer value retention.
About the role
- Customer Success leader with a focus on building and scaling high-performing SaaS teams across EMEA. Collaborating closely with Sales and Product teams to drive customer value and retention.
Responsibilities
- Lead and develop the EMEA Customer Success organisation
- Mentor leaders and build a culture of accountability, ownership, and performance
- Deliver against regional retention and expansion targets
- Refine and execute a Customer Success strategy aligned to SafetyCulture’s global vision
- Own risk identification, mitigation strategies, and forecasting for the EMEA CS function
- Monitor customer health and key success metrics, providing insights to senior leadership
- Partner closely with Customer Experience teams for a seamless end-to-end customer journey
- Collaborate with global CS leadership to align on programs and best practices
- Act as the regional voice of the customer, influencing product direction
- Use data-driven insights to continuously improve team effectiveness and customer outcomes
Requirements
- Strategic and commercially minded Customer Success leader
- Experience building and scaling high-performing SaaS teams across EMEA
- Strong ability to partner closely with Sales and Product teams
- Proven track record in turning strong customer outcomes into long-term value and retention
- Comfortable discussing forecasts and expansion strategies in the boardroom
- Ability to refine playbooks and support complex enterprise customer conversations
- Balanced leadership style grounded in data, commercial judgement, and genuine customer empathy
- Comfortable challenging the status quo and thinking long-term
- Experience operating effectively in fast-moving, matrixed environments
Benefits
- Equity with high growth potential, and a competitive salary
- Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office
- Access to professional and personal training and development opportunities;
- Hackathons, Workshops, Lunch & Learns
- Access to our Leadership Academy as part of your ongoing growth and development journey
- In-house Culinary Crew serving up daily breakfast, lunch and snacks
- Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
- Quarterly celebrations and team events
- Gym sessions, book club, pet-friendly offices and more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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