IT Manager overseeing infrastructure management at a biopharmaceutical company. Leading projects and mentoring IT professionals while ensuring compliance with industry regulations.
About the role
- IT Support Professional leading local support operations at Saab, Inc. Responsible for enhancing user experience and ensuring robust support workflows.
Responsibilities
- Supporting divisional IT initiatives by collaborating with cross-functional teams to deliver impactful projects on time and within budget.
- Deploying, configuring, and supporting Microsoft 365 services, including Exchange Online, Intune, OneDrive, Teams, SharePoint Online, and Defender.
- Monitoring and troubleshooting endpoint performance and security issues to ensure reliable and secure operations.
- Identifying and implementing process improvements to enhance collaboration and overall user experience.
- Providing training and support to end users and IT staff on Microsoft 365 tools and best practices.
- Delivering responsive technical support via phone, ticketing systems, and deskside assistance while meeting established service level targets.
- Maintaining accurate asset inventories and ensuring compliance with frameworks such as ISO 27001, CMMC, and NIST.
- Staying current with evolving IT technologies through continuous learning and professional development.
- Participate in an on-call rotation and support occasional overnight travel (up to 10% per year).
Requirements
- Associate’s degree (information technology, computer science, or a related field) with 10+ years of experience, or a Bachelor’s degree with 8+ years of experience, or a Master’s degree with 6+ years of experience.
- 3+ years of hands-on experience deploying and managing Microsoft 365 services, including Intune, Defender, Exchange Online, SharePoint Online, Teams, and OneDrive, within a GCC High environment.
- 7+ years of experience providing technical support, troubleshooting, and supporting Windows client operating systems.
- Strong understanding of networking and security concepts, including DNS, Active Directory, Entra ID (Azure AD), conditional access, certificates, firewalls, proxies, single sign-on (SSO), multi-factor authentication (MFA), data loss prevention (DLP), and identity and access management (IAM).
- Familiarity with Windows Autopilot, Group Policy, PowerShell scripting, and mobile device management and mobile application management policies.
- Demonstrated ability to manage moderate-scale technical projects from planning through execution.
- Excellent problem-solving, communication, and organizational skills, with the ability to work independently and lead initiatives.
- Must be a U.S. citizen.
- Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.
Benefits
- Medical, vision, and dental insurance for employees and dependents
- Generous paid time off, including 8 designated holidays
- 401(k) with employer contributions
- Tuition assistance and student loan assistance
- Wellness and employee assistance resources
- Employee stock purchase opportunities
- Short-term and long-term disability coverage
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