IT Support Intern in Magna Electronics, maintaining hardware and software while assisting in deployment of workstations. Troubleshooting IT issues and supporting operational efficiency.
About the role
- Technician Helpdesk managing incident calls for a socially inclusive company serving businesses. Apply service management processes and oversee incident production management.
Responsibilities
- Handle incoming calls
- Lead and manage production incidents
- Apply and ensure compliance with the service request management process, the change management process, and the support request process (application functional administration)
- Ensure information is escalated for internal and external reporting.
Requirements
- Knowledge of ITIL, particularly incident and change management
- IT knowledge in relevant areas (production, development, etc.)
Benefits
- Holiday bonus
- Supplementary insurance (prévoyance)
- Health insurance
- Company social committee benefits (CSE)
- Meal vouchers
- 50% public transport reimbursement
- Gift vouchers
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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