Helpdesk Assistant Intern at Pelico ensuring seamless IT operations and support for employees. Engaging in IT system administration, security compliance, and DevOps - related tasks.
About the role
- IT Manager overseeing infrastructure management at a biopharmaceutical company. Leading projects and mentoring IT professionals while ensuring compliance with industry regulations.
Responsibilities
- Manage and maintain virtualized environments, ensuring optimal performance and resource allocation.
- Oversee network architecture, implement security measures, and manage firewall configurations to protect company data.
- Administer and optimize storage solutions, ensuring data integrity and availability.
- Manage cloud infrastructure, including deployment, monitoring, and maintenance of cloud-based applications and services.
- Ensure all IT operations comply with industry regulations and standards, including data privacy and security requirements.
- Experience with FDA CFR 21 Part 11 is essential.
- Lead and mentor a team of IT professionals, providing guidance and support to achieve departmental goals.
- Plan, execute, and oversee IT projects, ensuring timely delivery and alignment with company objectives.
- Manage relationships with external vendors, negotiate contracts, and oversee service delivery.
- Develop and implement disaster recovery plans to ensure business continuity.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or similar work experience
- Minimum of 5 years of experience in IT infrastructure management, preferably in a biotech or regulated environment
- Strong knowledge of virtualization technologies (e.g., VMware, Hyper-V)
- Expertise in network and firewall security, including experience with Aruba, Cisco, Fortinet, Palo Alto, or similar technologies
- Proficiency in storage solutions (e.g., SAN, NAS) and cloud services (e.g., AWS, Azure)
- Familiarity with regulatory requirements and compliance standards (e.g., GDPR, FDA CFR 21 Part 11)
- Excellent leadership, communication, and project management skills.
Benefits
- discretionary annual bonus
- comprehensive benefits to include Medical, Dental and Vision
- short-term and long-term disability
- company paid basic life insurance
- 401k company match
- flexible work
- generous paid time off
- paid holiday
- wellness and transportation benefits
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