Senior Customer Insights Expert at Smile, bridging data and human experience for an international financial institution. Conduct thorough analysis and convey customer insights effectively.
About the role
- Senior Manager overseeing data analytics and strategic operations across RTX Aerospace and Defense. Collaborates with stakeholders to solve complex challenges and optimize operations.
Responsibilities
- Apply a structured problem-solving approach to diagnose challenges, identify opportunities, and develop actionable solutions for complex business challenges.
- Synthesize large datasets and unstructured information into meaningful insights that support strategic decision-making.
- Leverage advanced analytics tools and techniques to uncover opportunities for operational optimization and cost reduction.
- Collaborate and consult with stakeholders to shape strategic priorities and align initiatives with organizational goals.
- Contribute to the development of business cases and strategy roadmaps for high-impact projects.
- Work closely with cross-functional teams, including finance, operations, and supply chain, to ensure alignment on project objectives and deliverables.
- Collaborate with cross-functional teams through the operations council framework to translate data insights into efficient, scalable actions.
- Facilitate workshops and discussions leveraging our CORE operating model to guide teams through recommendations.
- Translate complex analysis into clear, compelling narratives and recommendations for senior leadership.
- Develop high-quality presentations and reports that effectively communicate insights and strategic recommendations.
Requirements
- Bachelor’s degree in Business, Supply Chain Management, Finance, Analytics, Engineering, or related field (Master’s degree preferred)
- Minimum of 10 years of experience (7 years with advanced degree) working in in data analysis, FP&A, strategy consulting, applied to Supply Chain/Operations/Manufacturing
Benefits
- medical
- dental
- vision
- life insurance
- short-term disability
- long-term disability
- 401(k) match
- flexible spending accounts
- flexible work schedules
- employee assistance program
- Employee Scholar Program
- parental leave
- paid time off
- holidays
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