Early Collections Product Manager focusing on enhancing agent and customer experiences at Ford Credit. Driving product outcomes and shaping servicing strategies to improve efficiency and satisfaction.
About the role
- Chargé de recouvrement ensuring debt collection for client portfolio with client relations. Handling disputes and proposing modern payment security methods within a hybrid work model.
Responsibilities
- Manage a portfolio of customer receivables
- Perform written and telephone collection activities in France and internationally
- Follow up before due dates to detect disputes
- Identify disputes and remove any obstacles to payment
- Respond to inquiries from internal and external clients
- Analyze and handle all written requests
- Implement corrective actions to prevent recurrence of issues
- Escalate files to the legal/collections department when necessary
- Advise clients on account-related questions
- Monitor and analyze the aged receivables (Aged Balance)
- Propose modern payment security solutions to clients
Requirements
- Prior experience in a similar role
- Organized, rigorous and methodical
- Strong interpersonal skills
- Comfortable using IT tools and software
Benefits
- Housing assistance
- Employee savings plan
- RTT (reduced working time) days
- Flexible working hours
- Daytime working hours
- 2 paid volunteer days per year
- Training and personal development program
- Workplace wellness activities
- Company social events (internal and external)
- Employee council benefits (holiday vouchers, gift cards, partner offers platform)
- Continuous improvement policy
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
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