Manager managing a small team of administrators providing efficient client service at Apex Group. Focus on investor queries, team collaboration, and maintaining relationships.
About the role
- Carrier Manager responsible for EMEA parcel distribution and carrier relationships. Utilizing data to drive performance improvements and manage strategic initiatives.
Responsibilities
- Deliver the EMEA parcel distribution and strategy, ensuring alignment with business goals and customer expectations
- Utilise data to monitor, analyse, and improve carrier performance, service levels, cost efficiency, and environmental impact
- Build, develop and maintain strong relationships with globally dispersed parcel carriers and other stakeholders
- Drive tendering processes, contract negotiations, service level agreements, and performance reviews
- Collaborate with cross-functional teams including Supply Chain, Tech, Customer Experience, Finance, Procurement, Legal, and ESG
- Identify and implement opportunities for innovation and automation in parcel operations
- Provide regular reporting and insights to senior leadership
Requirements
- Proven experience in parcel or carrier management within a complex, multi-country environment
- Strong analytical skills with a track record of using data to drive decisions and improvements
- Comfortable working with large datasets, dashboards, and performance metrics
- Excellent stakeholder management and communication skills
- Strategic thinker with a hands-on approach to problem-solving
- Solid knowledge of customs processes and cross-border procedures
- Experience with logistics systems (eg. Metapack), BI tools, or transport management systems is a advantageous
- Availability to travel regularly to Corby HQ and to EU Distribution Centres
Benefits
- Financial - pension/retirement; life assurance; salary finance (payroll deduction loan scheme)
- Wellbeing - medical plans; health screening; critical illness; disability insurance; holiday / paid time off; employee assistance programme; discounted gym/health club membership
- Lifestyle - transportation assistance schemes (e.g., cycle to work, travel loans, car leasing); onsite catering/lunch vouchers; retail discounts
- Spotlight – our global recognition programme provides a platform to highlight and recognise people role modelling our value
Job title
Job type
Experience level
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Not specified
Degree requirement
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