Level 1 IT Help Desk Support Engineer in a collaborative environment for an MSP. Supporting diverse clients, troubleshooting issues, and ensuring high service quality.
About the role
- Support Analyst handling Level 1 support calls at RPE processing company. Assisting with simple technical problems and escalating to higher levels as needed.
Responsibilities
- Handle Level 1 support tickets for the card processing company
- Assist in resolving basic issues according to support documentation
- Escalate to Level 2/Level 3 when necessary
- Create articles and maintain the team's internal knowledge base
Requirements
- High school diploma (pursuing a degree in IT or Engineering is a plus)
- Basic knowledge of networks and operating systems
- Basic knowledge of SQL
- Basic knowledge of APIs
- Previous experience in technical support or help desk is a plus
Benefits
- Hybrid work model in João Pessoa
- CLT employment contract (Brazilian formal employment)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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