UX Writer optimizing internal user experiences through Chatbot interactions for banking clients. Leading content strategies that improve user satisfaction and operational efficiency.
About the role
- Senior Content Designer | UX Writer at Rox Partner transforming user needs into digital experiences. Collaborating with diverse teams to produce clear, engaging content for digital products.
Responsibilities
- Translate user and stakeholder needs into clear, consistent, and efficient experiences.
- Work from discovery and research through to the final delivery of digital products.
- Work in multidisciplinary squads, collaborating with Product Designers, Product Owners, QA, and Developers.
- Ensure consistency and quality in the creation of features and digital experiences.
- Produce precise content with a 360° product perspective, considering context and the user journey.
- Actively contribute to the development and evolution of the Voice & Tone Guide, Controlled Vocabulary, and other Content team documentation.
- Participate in or lead workshops to gather user insights and feedback.
- Create and review scripts, storytelling, transactional emails, chatbots, forms, and FAQs.
- Advocate decisions based on data and usability research.
- Apply knowledge of Design and Product metrics to guide content decisions.
- Promote and apply best practices in Content Ops and Design Systems.
Requirements
- Minimum of 5 years of experience as a Content Designer or UX Writer.
- Strong background in digital products and platform maintenance and support.
- Knowledge of agile methodologies, Design Thinking, and User Research.
- Familiarity with Design Systems and content operations (Content Ops).
- Experience using Design and Product metrics to measure content impact.
- Knowledge of generative AI tools applied to UX writing.
- Experience with tools such as Figma, Miro, Dovetail.
- Familiarity with plugins and tools for optimizing the UX Writing workflow.
- Behavioral skills: Ability to self-manage tasks, time, and expectations with autonomy.
- Proactivity and active participation in multidisciplinary projects.
- Ability to critically analyze the product and its interfaces.
- Clear, empathetic communication oriented toward solving complex problems simply.
- Openness to feedback and collaborative work on continuous improvements.
- Strategic vision and sensitivity to the context of education-focused products.
Benefits
- Hybrid work - Monday to Friday (9:00 AM to 6:00 PM).
- Home-office allowance – Meal/food credit on an iFood card worth R$ 300.00 per month.
- Birthday – On your special day, Rox gives you a gift card and a day off so you can enjoy your day.
- Blog – At Rox we encourage sharing: if you publish an article on our blog (for every 2 approved posts) you earn one day off.
- Courses – Full access to RoxSchool, the Alura platform, Pluralsight, and O'Reilly (books and talks).
- Certifications – Certification reimbursement up to R$ 300.00 (TECHNOLOGY) plus a R$ 300.00 bonus per certification achieved from these providers.
- Psychological support – Two psychotherapy sessions covered monthly by ROX with partner psychologists.
- Feedz partnership – A gamified platform to improve communication and track sentiment, engagement, feedback, IDP (Individual Development Plan), and performance.
- WellHub (Gympass) – Partnership with gyms and health & wellness apps.
- We provide work equipment.
Job title
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