IT & Cybersecurity Manager overseeing IT systems and compliance for Crown Roofing. Leading digital transformation and AI strategy in a hybrid work environment.
Responsibilities
Oversee Crown Roofing IT systems, infrastructure, and digital strategy.
Develop and implement an IT strategy aligned with Crown’s business objectives.
Identify opportunities for system improvements, automation, and efficiency gains.
Support digital transformation initiatives.
Develop and lead Crown’s AI strategy – identifying opportunities to embrace AI for efficiency, project delivery, compliance, and knowledge management.
Promote AI awareness and education within the business.
Act as the main liaison with Radius IT helpdesk and other IT suppliers.
Monitor service delivery and ensure SLAs are met.
Oversee IT contracts, licences, renewals, and procurement.
Ensure reliability, scalability, and integration of core systems.
Support onboarding and offboarding of staff and offices.
Develop and enforce IT security policies and protocols.
Monitor and mitigate cybersecurity risks, including carrying out regular risk assessments.
Ensure compliance with GDPR and other relevant regulations.
Define and monitor IT performance KPIs.
Requirements
Proven experience in IT and cybersecurity management, ideally in construction, engineering, or a multi-site / multi-country organisation.
Strong knowledge of IT infrastructure, networking, and cloud solutions (Microsoft 365, SharePoint, Teams).
Experience managing vendors and outsourced IT support.
Knowledge of cybersecurity best practices, IT risk management, and compliance (GDPR).
Experience creating IT policies, including onboarding/offboarding procedures.
Experience developing KPIs and producing leadership/Board-level reports.
Interest and experience in AI tools, digital transformation, and staff education around emerging technologies.
Absolute discretion and professionalism in handling sensitive business information.
Demonstrated track record of confidentiality in prior roles.
Willingness to sign and adhere to NDA requirements.
Excellent communication and problem-solving skills.
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