Sales Coordinator handling order processing and vendor payments for Crown Equipment Corporation. Monitoring inventories and assisting other departments to ensure smooth operations.
About the role
- Team Lead managing NA Sales Support team at Rockwell Automation. Overseeing operations and fostering collaborative culture for sales optimization while focusing on customer support excellence.
Responsibilities
- Lead, coach, and develop the NA Sales Support team to achieve operational excellence
- Foster a collaborative and customer-focused culture aligned with company values
- Manage resource allocation and workload balancing through case management
- Oversee the delivery of primary services centered around collaboration, navigation and support ensuring and accurate support for sales teams
- Be a escalation point for complex or high‑impact cases
- Provide hands‑on specialist support for priority issues
- Maintain working proficiency in specialist functions to support the team and ensure continuity
- Maintain relationships with the Sales teams and other internal functions (Customer Care, Global Revenue Management) to ensure seamless support delivery
- Review existing processes to identify candidates for process improvement
Requirements
- Bachelor's degree or equivalent experience
- Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
- Minimum 5 years of experience in Sales Support, Sales Operations, or Customer Support.
- Experience with ERP and CRM applications - Salesforce, SAP
- Experience with analytics or reporting software - PowerBI, Tableau, Qlik
Benefits
- Health Insurance including Medical, Dental and Vision
- 401k
- Paid Time off
- Parental and Caregiver Leave
- Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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